Refund policy
Return Eligibility
If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded.
Please note: Shipping charges will not be refunded.
Promotional Periods
The returns policy may vary during promotional periods. Please check the terms & conditions of the promotion before placing your order.
Third-Party Purchases
For the return or exchange of Casazzen products purchased from any other authorized retailer, please contact your retailer directly.
Returns Process
(excluding Black Friday and other promotions)
For all returns, please contact offical@Casazzen.com for your return label.
Please include:
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Your order number
-
The item(s) you would like to return
We will inform you of the next steps upon receipt of your email.
Damaged Items
If your items are received damaged, please send a photo of the damaged item along with your order number to offical@Casazzen.com with the subject line: DAMAGED
β οΈ This must be submitted within 14 days of receiving your order.
Items Not Received
If you have not received your full order, please contact us at offical@Casazzen.com with:
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Subject line: MISSING ITEM
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Your order number
Return Shipping Fees
| Return Reason | Shipping Fee Responsibility |
|---|---|
| Return caused byΒ consumer | Consumer pays shipping fee (based on chosen express company) |
| DamagedΒ orΒ incorrectΒ goods (our fault) | ConsumerΒ not requiredΒ to pay shipping fee |
Order Cancellation
Consumers are allowed to cancel orders before the shipping time and within the time specified by the website.